(This is a revision of Tip #83, first published in 2009) Nobody’s perfect. We have all goofed at times and regretted something that cannot be taken back. Some examples: You gave the wrong information to a client. You double-booked or…

We often hear very critical self-talk from our clients: “I am so stupid.”  “I’m a pig.” “I’m lazy,” “I was bad this week,” “I hate that I ate that ice cream,” or “I should have stopped at one serving.” It’s…